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Terms and conditions

Quality of goods

All products supplied by Adore Baby are of the very highest quality. They are suitable for the use and purpose for which they were originally intended only.

Disclaimer

Please note: These garments are not intended as sleepwear.

This web site was created and is served from the U.K.

U.K law therefore governs it and should any legal discrepancy occur, it will be dealt with in a U.K court of law.

Data Protection and Privacy Policy

We are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. If you have any requests concerning your personal information or any queries with regard to these practices please get in touch.

We do not store credit card details nor do we share customer details with any 3rd parties

We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties. If requested you may also be added to an e-mailing list to be notified of new products and special offers (however, this is very rare!) We hold your name, address, phone/fax number and email address. We do not hold your credit/debit card details. To contact us about privacy matters please email pamela@adorebaby.com

Use of personal information

We process personal information collected via this web site for the purposes of providing the best possible service, and providing you with information about products we offer. If you wish to be removed from our mailing list at any time please contact us or use the unsubscribe facility.

Use of cookies

To maintain your order basket we use technology that employs cookies. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. We do not use this cookie to collect or analyse any information about you.

Disclosures

We will not pass your information to any third parties for any reason whatsoever. We do not share or sell any information about our website users.

Returns

All items need to be returned within 28 days complete and in good condition. Items must be unwashed, unworn, and undamaged to be accepted back. Personalised/specially made to order products (ie: items which have been changed from the standard design) may not be returned unless faulty.

*Please note that slubs and characteristics in the silk are not considered flaws.

We do not refund the cost of postage unless the return is the result of our own error. We cannot accept responsibility for goods lost in the post so please take adequate measures to return the package safely to us.

For goods returned from outside the UK, please label the return package as “Returned GB Merchandise” on the custom declaration to ensure no tax or duty is charged. If tax or duty is charged to us due to not marking the package as a return, this cost will be deducted from your refund.

As with UK orders, we cannot accept responsibility for orders lost in the post so please take adequate measures to return the package safely to us.

If you wish to cancel your order before dispatch or exchange or refund any items, you are asked to contact us, by telephone or email as soon as possible. Please note this does not apply to goods which have been personalised or have been made to specific requirements.

If your cancellation is received after the items have been dispatched, then the returns policy as described above applies. All items are checked before dispatch, however in the very unlikely event that goods are damaged or faulty, please contact us as soon as possible after receipt and we will arrange a full exchange or refund.

Our main aim is to have happy customers so please let us know if there’s anything you’re unhappy with and we’ll do our best to help you.

Return Address: Adore Baby, Millworks, 28 Field Road, Glasgow, G76 8SE

Updated 30.05.2018

Adore Baby Ltd, registered in Scotland, no SC438226. Registered address: 47 Ormonde Avenue, Glasgow G44 3QY.

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